Case studies
"We were able to create our own support package which fits our exact needs..."
Before Electric IT
"Our IT Department has historically been a bit of a single point of failure for our organisation.
We’ve not had the need or the budget for a multi-staff team -which has meant that we often struggle when our IT Engineers are on holiday, off sick, or even just needed a helping hand.
We had bad experiences with a couple of MSPs in the past and felt like we were given low priority as we weren’t one of their big customers.
We also work with some legacy technology which every other company we have spoken to was unable to support."
The solution
"When we began our conversations with Electric IT, it was clear that they were different.
We were able to create our own support package which fits our exact needs and allows us to maintain onsite IT Staff who are backed up by the Electric IT Helpdesk."
The results!
"We have regular conversations with our dedicated vCIO who helps with our IT strategy as well as Technical Alignment to make sure we’re aligning our IT infrastructure with our business goals.
Support is always responsive and helpful, and I can’t recommend them enough; we know we’re in a safe pair of hands."
"Our company has since grown and Electric IT has been with us all the way..."
Before Electric IT
"Our first contact with Electric IT came before we were even a customer; we posted an SOS to local support companies as our website was completely out of action and our previous support company was nowhere to be seen."
The solution
"Electric IT brought our website back online and took over the hosting and since then we have had nothing but a great experience."
The results!
"Our company has since grown and Electric IT has been with us all the way.
From helping scope and design the network infrastructure for our new Auto-Garage, to desktop support to keep our day-to-day business running. I recommend Electric IT to anyone who will listen!"
"I can now sleep soundly knowing my business is protected..."
Before Electric IT
"As my business has grown quickly and exponentially, I’ve not had the chance or the time to sit down and re-assess my IT needs. I work with a lot of big files which I open from a local hard drive and run my business from my home laptop."
The solution
"Electric IT helped me to realise the dangers of this way of working without a thorough backup and Disaster Recovery Solution. They designed and implemented a cloud backup solution for me.
They also migrated my hosted e-mail to a more appropriate Microsoft 365 subscription which has made my life so much easier."
The results!
"I can now sleep soundly knowing my business is protected should the unthinkable happen.
Being able to automatically add an out-of-office via Outlook instead of a complex portal login has gained me precious time to spend working with my clients instead of getting frustrated with IT that seemed to work against me instead of for me.
It was a no-brainer to continue to work with Electric IT for desktop support and I know they’re always there at the end of a Live Chat whenever I need them."
